More help needed……

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Can some one please tell me what this means
"If the update difficulty still persists, please send us additional
information about the issue as follows:

• Please save the attached file 'runner.avgdx' to your computer, e.g.
  to Desktop.
• Double-click on this file to run "AVG Diagnostics".
• Fill in your e-mail address and short issue description.
• Click "Diagnose and send" to send us an e-mail with information
  about your AVG"

yes i need 1st grade instructions. I'm dumb :scream_cat:

What is wrong with just a fucking email???

Seems like you received an attachment that you need to save and run in order to be able to send them diagnostics data.Is this in some email that you received?

Yeah, it sounds like all you need to do is save the attachment from the e-mail, fill in your e-mail and PW, and let it do the rest (I think).

yea. luckly for me pete got on msn.. hetold me what it meant. i feel like a dumb ass ( i am a dumb ass) for not gettign somethign that was so simple. i'm stupidbut thanks. you both are right. it was a attachemnt. (ps- still havent got the shit to work) even the attachemt thing kept failing. so i tried the email thign they said to do but the attached file thing is too big to send. keeps failing. i'm about to let go of the ropei''''''''''m a retard that cant comprehend fuck shit

Well, you can try using the AV software that your ISP provides for you?**One-up to sdp, who told me about this whole phenomenon.

Sounds like you have some crap blocking normal operation of your computer...Try downloading this software : MalwareBytes Anti-MalWare Click on the Download Now (3.76 MB)it's a very good program that will clean lots of garbage off your computer. It's very trustworthy, don't worry about downloading it. Make sure you do an update before running the program. Just do a Quick Scan first. It may find stuff and will be marked in red.. Then click on Show Results when it's done.. It will show everything it found... then click on Remove or Delete. later you can do a Full Scan.Good Luck... I'm going on vacation tomorrow so I don't know when I'll check back in.

i uninstalled and reinstalled (haha liek Rad said to do) it worked. i'll download that, spd, anythign to get rid of junk lol

Windows is a jerk sometimes.Computers are like air conditioners, they stop working properly if you open Windows. BAHAHA....gotta love those techie jokes....again.